F.A.Q.

Frequently Asked Questions

HOW MUCH DO YOU CHARGE?


We charge a small diagnostic charge to send a authorized appliance repair tech to your home to diagnose your appliance once technician has properly diagnose your Sub Zero and Wold appliance he will present you with a flat rate estimate with cost of repair then you can decide if want to proceed with repair or decline estimate if estimate is declined there will be a small service charge for technician diagnostic and time if any problems with service or presented estimate call (800) 440-8583


HOW QUICK CAN YOU GET SOME ONE DISPATCHED TO MY HOME?


We have service techs all around metro Los Angeles neighborhoods and surrounding suburbs its as quick as a click of a button we can get a service tech to your home same day or to your convenience also early morning and evening appointments available we understand you don’t want to be waiting on a service company all day.


WHAT FORMS OF PAYMENT DO YOU TAKE?


We take many forms of payment personal checks, debit cards, visa, mastercard, american express, discover, cash, all transaction are proceed right away


DOES THE TECHNICIAN HAS THE PART HE NEEDS TO COMPLETE THE REPAIR?


We have a complete stock of fast comon Sub Zero and Wolf parts on truck sensors/control boards/ cold controls/thermostats/compressors/fan motors/ect if don’t have part on truck tech can get part at our local part warehouse if local warehouse out of stock can expedite part from our parts supplier


DO YOU SERVICE MY AREA?


A number of our clients reside in:


Beverly Hills, Pacific Palisades, Santa Monica, Malibu, Brentwood, Venice, Marina Del Ray, West Los Angeles, Huntington Beach, Seal Beach, Manhattan Beach, Calabasas, Tarzana, Rancho Palos Verdes, Encino, Sherman Oaks, Encino, Burbank, Glendale, Pasadena, San Marino, San Gabriel and many other locations., just give us a call: (800) 440-8583


WHAT IF MY SUB-ZERO PRODUCT IS FLASHING “VACUUM CONDENSER” OR “SERVICE”?


If your unit is flashing “Vacuum Condenser” or “Service” the main control board has registered unusually long run times on your product.


If this occurs, one cause can be a dirty condenser. The condenser should be cleaned regularly. If it has been more than six months since the condenser has been vacuumed; clean immediately, then turn your unit off and back on.


By cycling off your unit this message should be cleared. If your condenser is already clean or the “Vacuum Condenser” or “Service” message returns, call for service, there is a problem.


Note: For help with cleaning the condenser on your specific unit and call our Service Line: (800) 440-8583


WHAT IF THE ELECTRONIC CONTROLS ON MY SUB-ZERO/WOLF/ASKO PRODUCT ARE NOT RESPONDING?


On rare occasions electronics can lock up. We have all experienced this with our computers. If this occurs it can often be resolved by cycling off (re-booting) your unit at your house electrical panel. Cycle off your circuit breaker to the unit; then cycle back on to re-boot.


WHAT INFORMATION SHOULD I PROVIDE WHEN CALLING FOR SERVICE?


In addition to address and phone number, it is a good idea to have model/serial numbers and date of purchase of the Sub-Zero/Wolf/Asko product needing assistance.


WHY IS FACTORY SERVICE BETTER THAN NON FACTORY SERVICE:


Factory trained servicers get hands on training on all Sub-Zero/Wolf products the first year the products are released.


Factory servicers work on Sub-Zero/Wolf products for two years while the products are under the manufacturer’s warranty. This allows the factory servicers to be extremely knowledgeable about your Sub-Zero/Wolf product.


If your product needs a part to resolve your service problem, that part may have an extended part warranty. Your factory certified servicer will know this and make sure you get any warranty help that is available on your product.

Toll Free: (800) 440-8583

 

At  ACME Sub-Zero Repair Service Co, we know there’s never a convenient time to have household or kitchen appliance issues. That’s why our goal is to provide quality appliance repair service in a timely and honest manner – a combination that has made us the first choice of many residential and commercial clients worldwide. We promise to respect your home and give you a solid quote before the work begins so there are no surprises.

Please call our office with any questions you might have appliance repair services.

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